REFUND POLICY

1. This refund policy is in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.
2. All monies deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.
3. After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.
4. To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.
5. To fulfil your refund request, we need to verify your account. Therefore, you may be asked to provide us with a copy of your ID, proof of address (not older than three months) and proof of payment.
6. The refund request can only be considered if deposited funds are still available in the customer’s account and if requested within the first twenty-four (24) hours of the deposit.
7. The usual processing time for the refund request should not exceed five working days.
8. We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.
9. All refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support payouts, the refund will be processed via bank transfer.
10. In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.
11. If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.
12. If the issue still cannot be resolved then the customer should refer to our complaints procedure policy.
13. General terms and conditions apply.